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Deposit/Loan Operations Analyst I - Back Office

Position Responsibilities/Requirements

Are you curious, motivated, and forward-thinking? At FIS you ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

Our Virtual Back Office (VBO) Solutions team provides services that allow customers to realize increased operational efficiencies, improved speed to market, and improved customer satisfaction in a cost-effective manner. Our VBO team completes support for all the tasks that need to be performed in the back-office to support deposit accounts.

What you will be doing

You will be providing administrative processes support for routine "back office" tasks such as client support processing, researching customer deposit and loan-related questions/problems, and performing miscellaneous customer and account maintenance as defined by client specific procedures. Routine decision-making is tightly defined, with greater latitude at higher job levels, all the while focused on efficient processing of high-volume transaction-oriented assignments.

Schedule:

Tuesday Saturday 10:00 am 7:00 pm

Sunday Thursday 10:00 am 7:00 pm

  • Performs tasks to ensure compliance with workgroup and client-specific procedures to further guarantee adherence to service level agreements
  • Performs customer and account maintenance per reports, client workflow solution, postal mail, or by direct instruction from immediate supervisor.
  • Directs all work requests from sources outside the department to immediate supervisor for consideration and approval
  • May research and resolve internal and external customer-submitted and client-submitted account questions or problems outside normal daily procedures
  • Assists in tracking, compiling and completing reports as assigned

What you bring:

  • A high school diploma or GED is required for this role
  • Strong PC skills with basic knowledge of Microsoft Office applications
  • Excellent data entry, verbal and written communication, and customer service skills that build high levels of customer satisfaction for internal and external clients.
  • Ability to work independently on problem tickets within the client problem ticket solution
  • Ability to maintain confidentiality and carry out assignments that are sensitive in nature

Added bonus if you have:

  • Basic knowledge of ticketing platforms
  • Knowledge of banking principles, operations and processes

What we offer you

  • We provide A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  • Time to support charities and give back in your community
  • A broad range of professional education and personal development opportunities.
  • A work environment built on collaboration, flexibility and respect.
  • Health coverage offered for you and your family through Health/Vision/Dental/Insurance plans
  • 401K with company contribution and Employee Stock Purchase Program with company match
  • Business casual attire jeans every day!


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